| ROYAL MAIL SPECIAL DELIVERY |
| FEDEX |
- All our items are Gift Wrapped with Insurance
- Goods will be shipped within 48 hours upon clearance of payment
- We ship 5 days a week
- Please note that, if paying via PayPal, we will only post items to the billing address listed with PayPal
- It is our policy not to ship to Indonesia or use any Escrow Service.
All orders are shipped to the billing address, where a customer requires an alternative shipping address we require proof of billing address in the form of ID / Utility Bill / Driving Licence. We will also require validation of the shipping address.
RETURNS & REFUNDS
As this purchase has been made through the distance selling regulations you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.
If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.
Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.
Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
Please note that we will only post items to the address listed with PayPal.
International returns will need to be clearly marked as Antique Return. Failure to do so will result in an import duty charge, which will be deducted from any refund amount.
In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.
Unless otherwise stated, any sizing and color assessments attributed to diamonds and colored gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.
We will not consider the opinion of any other 3rd party.
Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemmologist / antique jewellery expert.
Any unauthorised testing will result in no refunds being made under any circumstances.
If the item has been proven to be misrepresented you will receive a full refund and your shipping costs refunded.
Once an order is in place we will provide you with full contact details and address for correspondence.
C/O CWR, 20 Mannin Way
Lancaster Business Park