Goods will be shipped within 48 hours upon clearance of payment.
We ship 5 days a week.
Please note, if paying via PayPal, that we will only post items to the address listed within PayPal.
Worldwide postage is FREE using Royal Mail.
FEDEX Worldwide is £50.
It is our policy not to ship to Indonesia or use any Escrow Service.
You can pay for your order by Credit Card, Debit Card, Paypal, Cheque, BACS or Cash. We accept payment in Sterling and Dollars.
Please note, if paying by Credit Card for items over £2,000, that items will not be shipped until funds have cleared. This can take 3-5 days.
Items over £2,000 may also occasionally require proof of address.
It is safe to use your credit card with ourselves. We use a secure server for inputting your details and have made every precaution to make your transaction secure. Alternatively you can call us on England: 0333 700 4500 and submit your order by telephone.
Payment via BACS and PayPal will facilitate same-day shipping.
Layaway is an agreement whereby we reserve an item for you until you have completed all the payments necessary to pay for your item.
As in most instalment plans the customer does not receive the item until it is completely paid for.
Our Layaway Plan is for items of any value, with a minimum deposit of 20%.
We welcome Layaway payments and using the Repayment Calculator at the following link you can be in full control of your Deposit amount and Repayment duration to suit your circumstances.
If goods purchased on layaway are later returned or a customer changes their mind, after 1 week of deposit payment, a 15% restocking administration fee is applicable based on the item selling price, to cover our costs in re-listing and re-marketing the item.
Discount codes or promotions can be used against Layaway items but NOT Duologi Finance.
A 20% refundable deposit can be made to hold items for a maximum duration of 7 days.
Most orders are processed within 24 hours. You can call us on England: 0333 700 4500 or 0333 700 4500 if you wish items to be sent next day guaranteed.
We ship 5 days per week.
We will ensure that the price of goods and services we are offering are clear and easily found. That means that the price is clearly seen and no hidden extras such as taxes.
A postage delivery charge is added to each sale, see above.
The price you pay is displayed on the website at the time we receive your order, however, while we try to ensure that all prices on our website are accurate, errors may occur, In the event of a pricing error, we reserve the right to offer you the item at the correct price, or cancelling the order and sending you a full refund.
As this purchase has been made through the distance selling methods you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.
If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.
Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.
Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
Please note that we will only post items to the address listed with Paypal.
International returns will need to be clearly marked as an Antique Return. Failure to do so will result in an import duty charge, which will be deducted from any refund amount, the parcel will be delayed and may be returned to sender by the courier if the duty remains unpaid by the sender.
All items are sent by Royal Mail Special Delivery or Royal Mail International Signed For. In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.
The majority of our rings can be resized and this service is FREE.
If an item is to be resized this can take up to 7-10 days.
Once a ring is resized a refund cannot be offered but an exchange item is welcomed.
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.
FOR DISTANCE (ONLINE & MAIL ORDER) SELLING
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods.
Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.
We will not consider the opinion of any other 3rd party.
Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemmologist / antique jewellery expert.
Any unauthorised testing will result in no refunds being made under any circumstances.
If the item has been proven to be misrepresented you will receive a full refund and your shipping costs refunded.
Copyright is the primary intellectual property right protecting websites, and the purpose of a website copyright notice is to communicate information about copyright to users.
You may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the express permission of the copyright owner.
By viewing or otherwise using this Website, you agree to the terms and conditions in this Notice. This Notice may be changed without further notice. This Notice applies exclusively to your access to and use of this Website does not alter in any way the terms or conditions of any other agreement you may have with the The Antique Jewellery Group.
All Website materials, including, without limitation, the logos, content, design, text, graphics, other files and the selection and arrangement are Copyright © 2010 - 2018 Antique Jewellery Group All Rights Reserved.
Any use of the materials on this Website, including any commercial use, performed without prior written permission of Antique Jewellery Group is strictly prohibited.
Antique Jewellery Group reserves the right to change any and all content contained on this Website at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Antique Jewellery Group.
If you have any questions about this legal notice, the practices of this site, or your dealings with this Web site, please contact us using the Contact Us page
Once an order is in place we will provide you with full contact details and address for correspondence.
Our Registered Office address is:-
C/O CWR, 20 Mannin Way
Lancaster Business Park
Telephone : England 0333 700 4500 or 0333 700 4500